Shipping and Delivery
What countries do you ship to?
We currently ship within the European Union, Switzerland and Norway.
How expensive is the shipping?
Within Germany shipping is free.
The other countries are divided into two areas:
Area 1 (4,90€ shipping costs): Austria, Belgium, Czech Republic, Denmark, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden
Area 2 (7,90€ shipping costs): Bulgaria, Greece, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Norway, Romania, Slovakia, Slovenia, Switzerland
How long does the delivery take?
It usually takes five working days from the production of your creams to delivery. However, it can happen that your formulation contains a raw material which has a higher delivery time due to low availability, which can extend the delivery time.
With which supplier do you ship my creams?
Currently we work exclusively with DHL Paket.
How can I check the delivery status of my creams?
If you have given your consent during the ordering process, we will send you a DHL tracking number, with which you can track the status of the delivery at any time. For deliveries outside of Germany, it may happen that the national postal company responsible for delivery issues a new tracking number for your package.
I have not received my package / the delivery status is unchanged
If it happens that you did not receive your package or the shipment remains unchanged, please get in contact with us at firstname.lastname@example.org. We will find a solution for you in any case.